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Legal Information

Terms & Conditions

Please read these terms carefully before using our website or requesting services from Delapan Sisi Bali.

Last Updated: October 2026

These Terms & Conditions govern your use of the 8SisiBali website and the services offered by Delapan Sisi Bali ("we", "us", or "our"). By accessing our website or requesting our services, you agree to these terms.

1. Our Services

Delapan Sisi Bali provides visa and immigration assistance, company establishment assistance, accounting and tax services, property-related services, villa management, virtual office services, and other business support services.

The scope, requirements, fees, and estimated processing times depend on the service requested, the client's circumstances, and the applicable rules and procedures.

2. Visa and Immigration Disclaimer

We provide assistance and guidance with immigration-related applications and documentation. Visa issuance, immigration decisions, entry permissions, and other official approvals are determined by the relevant government authorities.

We do not guarantee visa approval, entry into Indonesia, or any specific processing time. Processing estimates are indicative only and may change due to government procedures, public holidays, additional document requests, or other circumstances beyond our control.

Clients are responsible for complying with the conditions of their visas, permits, and applicable Indonesian laws.

3. Client Responsibilities

When requesting our services, you agree to:

  • Provide accurate, complete, and up-to-date information.
  • Submit genuine, valid, and legally obtained documents.
  • Review application details before confirming submission.
  • Respond promptly to requests for additional information.
  • Inform us of any changes that may affect your application.

Delays or additional costs resulting from inaccurate information, incomplete documentation, or late responses may be the client's responsibility.

4. Service Fees and Payments

Service fees will be communicated to the client before an order or service engagement is confirmed. Government fees, third-party charges, and additional service costs will be identified where applicable.

Payment instructions and available payment methods will be provided during the ordering or service confirmation process. An online payment is considered confirmed only after the relevant payment provider or payment records verify the transaction.

Any applicable additional charges must be communicated to the client before they are incurred, where reasonably practicable.

5. Cancellations and Refunds

Cancellation and refund eligibility depends on the service purchased, the work already performed, and any government or third-party fees already paid or committed.

Government fees and third-party charges may be non-refundable under the applicable provider's rules. Visa refusal or a government decision does not automatically entitle a client to a full refund of service fees.

Please contact our team to review the applicable cancellation and refund conditions before confirming your order.

6. Processing Times and Third-Party Services

Estimated timelines are provided for guidance and are not guaranteed deadlines. We are not responsible for delays caused by government authorities, payment providers, external service providers, system interruptions, or circumstances outside our reasonable control.

7. Personal Information and Documents

We may collect and use personal information and documents necessary to respond to inquiries and provide requested services. We aim to handle such information responsibly and take reasonable measures to protect it.

Please do not submit information that is unrelated to your inquiry or service request. Further details about the handling of personal information should be provided in our Privacy Policy.

8. Website Use

You agree not to misuse this website, attempt unauthorized access to its systems, interfere with its operation, or submit fraudulent, unlawful, or misleading information.

Website content is provided for general informational purposes and should not be treated as a substitute for official government guidance or individual professional advice.

9. Intellectual Property

Unless otherwise stated, the text, branding, graphics, and other materials published on this website belong to Delapan Sisi Bali or are used with permission. They may not be copied, reproduced, or distributed for commercial purposes without prior permission, except where permitted by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect losses or outcomes resulting from government decisions, inaccurate information supplied by clients, or events beyond our reasonable control.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Changes to These Terms

We may update these Terms & Conditions when our services, operating procedures, or applicable requirements change. The updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about these Terms & Conditions, please contact Delapan Sisi Bali: